For several years I worked at REI. It was a lot of fun and I'd probably still be working there today except for the fact that they really don't pay enough to raise a family. REI still gets a little flack for the fact that they seem to be higher priced that other stores. Well yeah if you compare a jacket at WalMart to a jacket at REI the REI jacket is going to be more expensive. However, on identical products I never found that REI was overpriced.
One of the things I really respected about REI was their 100% satidsfaction guarantee. It was really nice to have REI take care of things when something when wrong with your gear. Last month my GPS that I got for father's day a few years ago started acting up and finally it just stopped getting a signal all together. I took if back to REI and after a very brief explanation of the problem they gave me a full refund which I promptly turned around and spent in the store. I paid a few more bucks and got a upgrade of the same unit I had exchanged.
In today's world of customer no-service and outsourcing to India or just a voice mail it was really nice to have a human being help me out with such a positive result.
AI for prescription drug information: Not yet useful for health care – but
it’s coming
-
ChatGPT may not replace a health care professional's assessment yet, but
its capabilities are growing.
The post AI for prescription drug information: Not ...
1 hour ago
I'm glad they were able to help you. You do so love your gps!
ReplyDeleteI love hearing stories of good customer service. It is truly rare but so appreciated when it happens. Sounds like you came out a winner with a really nice GPS. Cool.
ReplyDelete