Showing posts with label psychology. Show all posts
Showing posts with label psychology. Show all posts

Tuesday, January 25, 2011

Trust

Every now and then I like to watch the Barrett-Jackson auto actions. I’m never going to be able to afford any of the cars they sell but I still enjoy looking at beautiful cars. Week after week people will show all sorts of cars and the commentators will give you explanations of what kind of restorations the car has been through, the history of the car and even focus on some of the details that may be either custom or were specific to that year and model. I don’t pretend to be an expert on any of the cars they show. I can guess the decade of most cars and on a few I might be able to get a little bit more detailed, but not much. The only possible exception to this would be air-cooled Volkswagens. I’m still not an expert by any stretch of the imagination, but I know more about them than any other make.

Well a few months ago they did a show that had quite a few classic VWs come across. I missed the show but I read quite a bit about it on a VW chat room that I visit frequently. From the discussions in the chat room it became quickly apparent that the commentators just had no clue what they were talking about when it came to the VWs. But that didn’t stop them from repeating nonsense with the same confidence that they did with other cars.

Now I don’t fault anybody for not being completely familiar with the brand that I choose to take particular interest in. People like different things and I’m completely OK with that. What bothers me is something different. Up until know I had taken them at their word that they knew what they were talking about. It is clear that at least in one category they were clueless. Sure the guys talking were probably just the talking heads recycling the facts that somebody was telling them about in their ear bud, but up until now I had trusted them. And the confidence with which they gave the facts was partially to blame for my lack of skepticism.

The show has been somewhat disillusioning since then. How do I know if what they are telling me about the Mustang currently on the block is true? Considering how much hogwash they dished out when it was the VWs up there, how do I know? Up until now they had my trust, but now I find myself asking questions. How much of this do they really know? How much are they just making up out of whole cloth and hoping that nobody will call them on it? I still watch the show periodically. The cars are no less amazing. I just have to take the narrations with more than a few grains of salt.

I had a similar event happen recently. A friend was telling a story about another subject that I know quite a lot about. In telling his story he messed up a few of the details with which I am familiar. I can look at the point of his story and his overall point is unaffected by the slight deviations. That being the case I found myself analyzing every detail. If he got that wrong, what else is not quite the way he told it?

As always when these things happen to me I get introspective rather quickly. Do I do this too? How many times have I embellished what I considered to be a minor detail? Have I sacrificed somebody’s trust in me just to tell a little bit better story? Am I doing it right now? Perhaps I need to take better care to be sure that I’m not guilty of the very same thing that I find disillusioning in others.

Wednesday, October 13, 2010

Different Monitors

I’ve been looking at buying a flat panel monitor for my wife’s computer. I had a friend of mine email me a link to the monitor he has. In the email he was bragging about the color definition on his monitor. I looked at the monitor online and then, with tongue firmly planted in my cheek, responded, “The color definition doesn’t look any better than my monitor.” He laughed and thought it was pretty funny and then suggested we head over to a computer store and look at one in real life.

The incident reminded me of the TV commercials where you’d see a whole bank of other TV’s and you get to compare the picture quality. As a kid I remember remarking to my dad about how stupid those ads were. We never even had a color TV so I got a kick out of a Magnavox commercial showing a bunch of color TVs and I only saw 6 relatively identical black and white images. Today it’s the same thing. You can brag about your 1080P HD images all you want. Showing me a picture of it is not going to convince me unless I already have a 1080P HD TV. And in that case I don’t need the advertisement.

Well y’all know how I think. I couldn’t help but take this experience and extrapolate it out to other aspects of life. How often do we try to relate to somebody else and not take into account how they would see it? Each of us has certain filters that we view the world through. Expose somebody to a new idea and they are going to experience it differently than we are based on those filters. Suppose a friend were confined to a wheelchair. She would likely see a youtube video of a rock climber with a whole different attitude than I would. It would remind me to get off my butt and work out a little bit more, but it may bring nothing but discouragement to her.

I see this same thing come up all the time in discussions. Take the topic of climate change. Many people are only looking through the filter of politics. And it is a very political issue. I have many friends who refuse to accept the science behind climate change because they are afraid of what the political ramifications might be, higher taxes, increased cooperation with other countries, etc, etc. All of these are honest political concerns and there is nothing wrong with debating them. When I put on my political filter I see much the same image that they do. But if we could look at it with another monitor, if we could set the political filters aside and look at the science alone, ignoring the politics for now, I think it’s much easier to see the real image.

Lately there has been a lot of press about some remarks that were made by an LDS general authority at last week’s General Conference. I think we have the same thing going on to a great extent with this issue too. Those in the gay community have their filter that they are looking through and the faithful members of the church and church leaders are looking through another. Both sides seem to be talking about the same event yet they each see it in completely different colors. I have my own opinions about this issue too. But I recognize that my perspective may not be any better than the others.

It’s all too easy to jump to conclusions based on just our perspective. I’m not going to completely dismiss purchasing the monitor that my friend sent me until I check it out in person. Similarly I try not to completely dismiss anyone’s opinion or idea until I’ve at least attempted to view it through the same filters that they have. Now I still may not buy the new monitor or accept the other opinion. But at least I have made a solid attempt to view it in the most realistic way before I dismiss it or accept it.

Sunday, July 05, 2009

The Drunkard's Walk

My poor blog has been neglected lately. Not because I haven’t had any good ideas to post about, but simply because I haven’t had the time to slow down long enough to type them up. I’ll get things back on track with a few book reviews.
Humans have what seems to be a pathological inability to comprehend statistics. We tend to think things are freak occurrences but, when you analyze the probability we see that they are actually quite ordinary. We interpret it as some kind of an omen when a stain on the wall of the burn pattern in a piece of French toast appears to vaguely look like you deity of choice. Yet how many pieces of toast have you had that didn’t look like that and why do you think that they would choose this way to manifest themselves?
In The Drunkard’s Walk: How Randomness Rules Our Lives Leonard Mlodinow explores exactly these issues. The book starts out with a very intriguing history of the study of statistics. If for this history alone the book would have been well worth the read. But Mlodinow makes the history much deeper by exploring the many ways in which we misunderstand statistics and what it means for something to be truly random.
I’ll share a short story form the book that illustrates how humans are very poor judges of what it means to be random. Several years ago when Apple first came out with their iPod they had a cool feature that would randomly pick the next song rather than play the list in order. Neat huh? Well they started to get complaints. Sometimes the feature would play songs from the same artist consecutively. And sometimes they would repeat the same song with only a song or two between playing. Occasionally it would even play the same song back to back. This lead people to believe that their randomizer function wasn’t working properly. After a bunch of complaints they changed the algorithms. They’ve inserted code that won’t allow the player to play songs from the same artist consecutively. It also makes sure that the same song is not replayed for quite some time. What I find really funny about this whole process is that in order to make the order of the songs seem more random they actually had to make it significantly less random. Apple had to go out of their way to create a pattern that was NOT truly random because humans thought that the truly random shuffler was flawed.
This is just one example of the many ways that we fail to grasp statistics and how randomness affects our lives. I found this book very entertaining and eye opening.